Shipping & Return Policy
Everything you need to know before and after you order.
Shipping
A quick favor before you order: double-check your device model and size so your case fits perfectly the first time. Not sure how to find it? Our FAQ walks you through it.
Production time
Every case is made to order, just for you. Production takes 1–3 business days after your order is placed.
For special or complex customizations, we'll send a mock-up to your email for confirmation before production begins. Please respond promptly — this is part of our 12-hour order review window.
Shipping time & cost
- Free standard shipping to all eligible countries (see below). No hidden costs, no surprises at checkout.
- Estimated delivery: 6–9 business days after dispatch
- Tracking: You'll receive a tracking number by email once your order ships
Tracking hasn't updated in a few days? This is normal — parcels often pause while clearing customs or transferring between carriers. Updates resume once your local postal service scans the package.We ship to readers across our eligible regions, and we're always working to add more. Wherever home is within those countries, we'll get it there.
Where we ship. Due to the limitations of our international logistics partners, we currently deliver to the following countries only: United States, Canada, United Kingdom, Ireland, Germany, France, Spain, Switzerland, Sweden, Australia, New Zealand, and the Netherlands. Need your case delivered somewhere else? Just reach out to us at hi@caseblossom.com — we'll do our best to find a way.
Returns & Exchanges
Return window
We want you to love what you get. If something's not quite right, you can ship items back within 14 days of delivery — as long as the case is unused and in its original packaging.
No return or exchange for personalized orders.
Since each personalized case is made specifically for you, we can't resell it to someone else. Please double-check your personalization details — spelling, photos, device model — before placing your order.
Who covers return shipping?
- You cover return shipping for change-of-mind returns on non-personalized items
- We cover return shipping if your case arrived damaged, faulty, or was the wrong item — that's on us, and we'll sort it as fast as we can
How to start a return
Contact us at hi@caseblossom.com with your order number and reason for return. We'll guide you through the process and provide the return address.
Items must be shipped back within 14 days of delivery and in original, unused condition.
Order cancellation
Orders are processed quickly since each case is made to order. Cancellation requests must be made within 12 hours of purchase. After that, production may have already begun and changes are no longer possible.
No return or exchange for any purchase with customization.
Warranty
We provide a 30-day warranty for any potential quality issues. If your case has a manufacturing defect, contact us and we'll make it right.
Refunds
We don't offer refunds — only exchanges or replacements for eligible items. Please choose your device model, design, and personalization details carefully before checking out.
Any questions? Our FAQ has all the details, or reach out anytime.